I sent my own letter back and boy was the simple act of doing that so liberating. Once again, taking the power and control back from these people is a good thing for all of us to do every single chance we get. I know for myself, that if I received poor treatment at a place of business and couldn't get any satisfaction at the local level, I would write a letter to the president to complain and to feel heard and get satisfaction. We do that as a matter of course. We know we are really healed from the cult when we feel not only the need, but the right to treat the WTBTS like that too. They hold no power over me anymore!