HA!  What's that old saying about the shoemaker's children???  I work at IBM, have for years, and lemme tell you, INTERNAL support sucks; we have almost nothing and our INTERNAL deskside support is in India. smiley: eyes smiley: eyes smiley: eyes  I luck out in that I 1) have two good friends who are site deskside support so help out when I am in a jam (even though they're technically not supposed to, as they are for executives only, not peons like me, and 2) said friends have taught me quite a few things, so amongst my peers I'm the 'go to' person before anyone makes the dreaded call to India.


Don't frown. You never know who is falling in love with your smile.